Melissa Pate – Professional Profile

Personal Summary

Gen X, raised on latchkey grit. I’ve been taking care of myself since age 8, so yes — I can talk on the phone without breaking into hives. If I don’t know how to do something, I ask. Then I learn it fast, because that’s how you survive when your childhood snacks were whatever you could reach on the top shelf.

Professional Summary

Detail-focused professional offering a wealth of experience in data entry. Maintains customer confidence and protects operations by keeping information confidential. Recognized for quickly and accurately understanding customer needs. Thrives in fast-paced, deadline-driven environments while being attentive to details and conscious of time. Always willing to go the extra mile to ensure 100% accuracy.

Experience

Conduent – PCRA / Accounting Specialist
Austin, TX • January 2017 – Present
  • Reconciliation of Pharmacy Rebate pharmaceutical payments.
  • Check processing including NDCs, URAs, and prior quarter adjustments.
  • Processing incoming mail and maintaining customer relationships with pharmaceutical accounting groups.
  • Facilitated billing and payment processing while adhering to all HIPAA policies.
Accenture / TMHP – Prior Authorization Specialist
Austin, TX • July 2016 – December 2016
  • Receipt and processing of prior authorization requests prior to clinician review.
  • Verified client and provider eligibility.
  • Created and sent client and provider notification letters.
Xerox / TMHP – Transaction Processor
Austin, TX • June 2010 – May 2016
  • Data entry of Medicaid HCFA (CMS) 1500 claims and pre-authorization forms.
  • Re-batched and ADR-sorted documents to correct correspondence or claim type.
  • Maintained high productivity and quality measurements while adhering to HIPAA policies.
Internal Revenue Service – Data Transcriptionist (Seasonal)
Austin, TX • 1998, 1999, 2000, 2010
  • Data entry of individual and business tax forms into IRS database.
  • Sorted and filed returns as needed.
  • Maintained high accuracy under hard deadlines.
April Realty Services – Accounting Clerk
Austin, TX • April 1992 – May 1994
  • Accounts receivable data entry and bank statement reconciliation for 110 owner accounts.
  • Managed company trust account and filing.
  • Handled phone duties and prepared maintenance requests as needed.

Education

Tomball High School
Graduate 1990